Frequently Asked Questions

We welcome questions and comments regarding our products as well as our website. Below you can find answers to some of the most common questions about our products and services. If you don't see an answer, please click here to contact us.

How long will it take for my order to ship?
Typically, we ship our orders within 1-2 business days after the order is placed. However, all of our products have different processing times. Please refer to the availability section on the specific product page for a more accurate estimate.
Will selecting an expedited shipping method speed up the processing time for my order?
Unfortunately, it does not. Our production team still needs the same amount of time for the customization of your order. If your order requires no customization, your order will ship out the next business day at that desired expedited shipping method.
What if I input my customization information incorrectly?
No worries! If you need to make any changes to any of your customization details, please click here to contact us with your order number and the necessary changes.
I did not receive an order confirmation email.
Please be sure to check your spam or your junk folder in your email inbox. If found, please be sure to mark us a ĎNot Spamí so that you receive important updates about your order.
How do I cancel my order?
We're sorry that you have changed your mind but please click here to contact us with your order number. As long as your order hasn't shipped yet, we can cancel your order without penalty.
Why does my bank statement look like Iíve been charged twice?
When you complete your purchase online, an initial hold is put on your account for the amount of the purchase and is held until we actually ship and charge for your order. Once your order is shipped, we then capture the funds from your account. Sometimes the initial pending hold takes an extra day or two to fall off your account, but we can assure you that you have not been double charged.
Who is Eureka Golf Products and why are they appearing on my credit card statement?
Eureka Golf Products, Inc. is the name of our parent company with Great Golf Memories, Hole-in-One Trophies, and Golf Trophies & More all being our divisions. We are all one in the same!
How do I check the balance of my Gift Card?
Please click here to contact us with your Gift Card number and we will reply by the next business day with your balance.
Do you ship to Canada?
Absolutely! Please click here to read about shipping to Canada.
Do you ship Internationally?
You bet! Please click here to read about shipping shipping internationally.
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