 CANADIAN ORDERS:
When your order is processed we add a surcharge for the
estimated extra shipping to Canada . Each order is taken to the US Post Office
and based on the actual cost, the surcharge is adjusted.
Most products can be shipped to Canada . We will try to
ship items through the US and Canadian Post Offices. When your order is shipped
through the post office there is less chance it will be delayed in customs or
assessed a customs fee.
Please allow 10-12 business days for your order to be
delivered. We can not control delivery or track packages once they leave the US
. If any questions arise about your delivery, we ask that you check with your
local post office and postal carrier.
INTERNATIONAL ORDERS:
INTERNATIONAL ORDERS:
HoleinOneTrophies.com offers two options for international orders:
1. Direct shipment through the US Postal Service to the recipient postal service. This option is less expensive and may not be subject to customs fees. We will adjust the shipping charge to reflect the actual cost before we ship your order. It typically takes as many as 3-4 weeks to arrive and is not guaranteed. (see disclaimer)
2. Shipment via Bongo International shipping service. To do this, you must create an account with Bongo International and have them ship your item for you. Their delivery time is much faster and may have some guarantees. Although we do not charge anything to ship items to Bongo International, it is a considerably more expensive option and most items are subject to custom fees.
You can go to this link to learn more about international shipping of orders.
International Shipping Disclaimer:
Orders Shipped Directly by Great Golf Memories via US Postal Service:
No guarantees are made for international shipments; Great Golf Memories is not responsible for undelivered, lost, or damaged items. Customer is responsible for any customs fees that apply. Tracking is not available once item leaves the United States.
Orders Shipped to Bongo International:
Great Golf Memories guarantees deliver of items shipped to Bongo International. No guarantees are made for items shipped by Bongo; Great Golf Memories is not responsible for undelivered, lost or damaged items once they are delivered to the Bongo address.
Click here for Bongo International
ON LINE ORDERS:
On line orders can be placed using our secure online shopping cart system sponsored by Yahoo. We accept Visa, MasterCard, Discover and American Express. No personal checks are accepted. We charge your credit card on the day product is shipped except in situations requiring personalized or customized orders; and backorders exceeding 30 days.
ORDER CONFIRMATIONS:
When your order is placed you will receive a confirmation via your email address. If for any reason it does not express what you intended please contact us immediately.
When the order ships you will receive an email confirmation that your product has shipped along with a tracking number. Not all suppliers, however, provide tracking numbers.
For ground shipments allow 4 to 6 business days for delivery. For express air allow 2 to 3 business days. Note: For orders requested to be shipped Express Air you must allow processing time as stated for the product. store. For example some products take 2 to 3 days production time, some longer. Your product will ship express air after the stated production time.
SHIPPING/HANDLING INFORMATION:
Order processing time is normally 1 to 3 business days unless noted otherwise for the product. Products requested to ship via 2 or 3 Day Express will shorten the delivery time by 2 to 4 days over a ground shipment.
Shipping costs are calculated during check out and added to the product price unless shipping is included in the price of the product. Shipping via express air requires an additional charge.
Shipping charges are based on weight and dimensions of the product for locations within the continental U.S. For Hawaii, Virgin Islands, Puerto Rico or Alaska a shipping surcharge will be applied. You will be contacted within 48 hours if these additional charges will be applied.
Golf balls, markers, pencils and clubs are not included.
RETURNS POLICY FOR NEW AND UNUSED PRODUCT:
Product returns require a pre-approved authorization from Great Golf Memories for any requested return of new and unused merchandise.
No returns are accepted for customized, personalized, special order or golf furniture products.
Merchandise must be in its original packaging, with all packing fillers, packing slips and packaging tightly sealed. Our products ship from different suppliers throughout the country therefore each return is handled differently by each supplier.
Returned product is assessed a 10% re-stocking charge. Customer is responsible for shipping the product to a location to be specified by Great Golf Memories. Customer is responsible for any shipping fees.
Requested returns must be made within 10 days of receiving product. For products ordered during the holiday season and received from November 30 to December 24 requested returns should be received by our office no later than January 10.
If you should need to return an item that is new and unused:
Email: office@greatgolfmemories.com with the following information requesting a return and refund.
-Include order number
-Your name and email address
-Reason for return
We will reply via email with a return address to where you will ship the product. Once product is received by our specified warehouse we will inspect and issue you a refund. Do not ship any items to Great Golf Memories, business office address, unless instructed to do so in advance.
RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS:
Products damaged must be reported within 5 business days of receipt. Keep all packaging, packaging filler material, documentation, and the original package or box.
Email: office@greatgolfmemories.com to request a claim to be conducted by our supplier’s transportation carrier.
Include in your email the following:
-Order number
-Your name
-What carrier delivered your product ex. UPS, USPS
-Explain what exactly is damaged about the product
-Are you interested in a replacement product
After receiving your email we will respond to you with our follow-up action.
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