Great Golf Memories has Top Service Merchant Rating.

Great Golf Memories has been in business since January 2002.

Your satisfaction with our products and services is guaranteed.

If you are not satisfied you may return the item in new condition, in its original packaging within 10 days of purchase and we will, excluding any shipping charges, refund your money less a 10% restocking fee.

No returns are accepted on personalized or customized products. Damage or errors made by Great Golf Memories or its suppliers will be replaced or repaired at no charge.

Please contact us at 1-866-233-6260 with an order number and reason for the return before shipping item back.

 Five Star Top Service Merchant Rating

The Five Star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in Yahoo's Merchant Rating System, and that customers who have ordered from that store have given it the highest ratings based on customer service, product quality, timely deliver and security.

RETURNS POLICY FOR NEW AND UNUSED PRODUCT:

Product returns require a pre-approved authorization from Great Golf Memories for any requested return of new and unused merchandise.

No returns are accepted for customized, personalized, special order or golf furniture products.

Merchandise must be in its original packaging, with all packing fillers, packing slips and packaging tightly sealed. Our products ship from different suppliers throughout the country and therefore each return is handled differently by each supplier.

Returned product is assessed a 10% re-stocking charge. Customer is responsible for shipping the product to a location to be specified by Great Golf Memories. Customer is responsible for any shipping fees.

Requested returns must be made within 10 days of receiving product. For products ordered during the holiday season and received from November 30 to December 24 requested returns should be received by our office no later than January 10.

RETURNING NEW AND UNUSED PRODUCT:

Email: office@greatgolfmemories.com with the following information requesting a return and refund.
-Include order number
-Your name and email address
-Reason for return

We will reply via email with a return address to where you will ship the product. Once product is received by our specified warehouse we will inspect and issue you a refund. Do not ship any items to the Great Golf Memories' business office address unless instructed to do so in advance.

RETURNS FOR DAMAGED OR DEFECTIVE PRODUCTS:

Damaged products must be reported within 5 business days of receipt. Keep all packaging, packaging filler material, documentation, and the original package or box.

Email: office@greatgolfmemories.com to request a claim to be conducted by our supplier’s transportation carrier.

Include in your email the following:
-Order number
-Your name
-What carrier delivered your product ex. UPS, USPS
-Explain what exactly is damaged about the product
-Pictures
-Are you interested in a replacement product

After receiving your email we will respond to you with our follow-up action.

 
 
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